FAQ'S

Important Info: 

We require 48 hours notice for all catering.

All delivered catering requires a minimum $50 spend plus the delivery fee.

Any catering picked up in store doesn't require any minimum spend.

CONTACT INFO

Phone: 09 360 6159

Website: www.ripedeli.co.nz

Email catering@ripedeli.co.nz

General enquiries: info@ripedeli.co.nz

OUR FOOD

Are you able to accommodate special dietary needs and allergies?
Yes - We can happily cater to any dietary requirements. Please contact our Catering Manager to discuss you needs, catering@ripedeli.co.nz/ 09 360-6159.

Does Ripe use Free Range eggs and meat?
Yes - We only use fresh seasonal produce and free-range, free-farmed meat and eggs.

Will all products always be available if shown online?
As with all fresh produce, availability can fluctuate due to seasonality of goods and changing weather. Unfortunately this is beyond our control. If something is unavailable we will replace it with something similar

OUR ENVIRONMENT

Are the serving platters, cups and utensils compostable? 
Yes - All packaging is compostable or recyclable.
Catering food platters are served on bamboo platters. All other food comes in boxes for you to plate up onto your own servingware. You are welcome to bring your own platters and bowls to our Richmond Rd store for us to serve your catering on.

Do napkins, plates and utensils come with my order? 
Only with the 'Boxed Up To Go' menu, but you can order them at a small extra cost.

Can I order extra platters or utensils? 
Yes - You can order bamboo platters, plates, serviettes & cutlery in the "Utensils & Servingware" section in the Catering drop down menu.
Catering size salads come in serving bowls - please be kind to the planet and return all used bowls to Ripe Deli - or our driver is happy to pick them up for you! Email catering@ripedeli.co.nz to arrange pick up.

CAKES & SWEETS

All orders are delivered to you boxed up, ready for you to plate up & serve.

How many people do your cakes & cheesecakes serve?
sizes:  
Large - serves 14-16 
Medium - serves 10-12 
Small - serves 4-6 (please note only a few of our cakes are available in small)
Cheesecakes - Large - serves 14-16
Whole Sweet Loaf - serves 8-10
Layer Cakes & Special celebration cakes are very deliciously decadent - serves easily 14-16

Our extra special "All Dressed Up Cake" & "The Naked Layer Cake" will easily feed a crowd - serves at least 15-20 

OUR CATERING MENUS

Do you serve the same catering menu across all 3 of your Deli’s?
No - Our catering kitchen is based in our flagship store in Grey Lynn, all website orders are made there.
We have a similar reduced catering menu available from our Goodside store for Smales Farm residents, which we can deliver within the precinct for $10.
We can email a copy of this menu, orders can be placed via email at smalescatering@ripedeli.co.nz 

ORDERING AND DELIVERY

How do I place an order?
Order online at www.ripedeli.co.nz
Email catering@ripedeli.co.nz

Call (09) 360-6159

How much notice do you need when placing an order?
All orders require 48 hours notice. If you have a catering emergency please ring or email us and we will do our best to help. 

What time will my order be delivered? 
Monday to Friday
General catering: you can pick a delivery time between 7:30am and 2:30pm in the cart section of the website.
Freezer meals and Care Packages: will be delivered between 12:30pm and 2:30pm.
Deliveries outside of these hours will incur a courier charge, please contact our Catering manager for a quote catering@ripedeli.co.nz / 09 360-6159.

What are pickup and delivery fee minimums? 
There is no minimum spend for pickups. All deliveries require a $50 minimum spend plus a delivery fee. 

What are your delivery fees?

Local $13.50 - Close to Ripe Deli, Richmond Road - Grey Lynn, Ponsonby

Zone 1 $15.50 - Westmere, Herne Bay, Western Springs, Point Chev, The CBD

Zone 2 $25.00 - Avondale, New Lynn, Mt Albert, Sandrinham, Mt Eden, Parnell, Newmarket, Remuera

Zone 3 $35.00 - Titirangi, Glen Eden, Henderson, Te Autu, West Harbour, Hobsonville, Greenhithe, Panmure, Papakura, Pakuranga, Bucklands Beach, Birkenhead, Northcote, Devonport, Takapuna, Milford and Glenfield, Mission Bay, St Heliers, Glen Innes

Prices are based on postcode.  Any location in the wider Auckland area, please contact our Catering Manager catering@ripedeli.co.nz/ 09 360-6159 for options and a quote. See Map in 'FAQ'S Drop Down Menu'.

FROZEN MEALS

Can frozen meals be cooked from frozen?
Yes - All frozen meals can be cooked from frozen, follow the instructions on the packaging.

How many people does a meal serve?
Serving sizes: Regular serves 2-3, Family serves 3-4

Can they be delivered?
Yes - Delivery is available Monday to Friday 12:30-3pm only
Once received place in freezer or in the refrigerator and consume within 24-48 hours. You can also place an order online or by phone and pick up them up from or store at Richmond Rd Grey Lynn. 

TAKE HOME DINNERS

How many people do they feed and whats the cost?
Our dinners feed 1 person but are available in two sizes:
Small or Large costing between $18- $25.

Can I get "Take Home Dinners" delivered?
No - Take Home Dinners are made fresh every day and are available in-store for pickup only. Please visit our Richmond Road or Goodside Smales Farm stores Monday to Thursday, between 3pm-7pm. 

Do you have a weekly menu for the take home dinners?
Yes - To see our menu - Please check our instagram or in the "Take Home Meals" drop down menu on our website for our weekly menu.   

PAYMENT

What are your accepted forms of payment?
1. Prepaid online by debit/credit card. We accept Visa, Mastercard.
2. On account: contact the Catering Manager catering@ripedeli.co.nz or call us on 09 360-6159 to apply.  On account customers pay monthly. 
All prices include GST.

AMENDING AND CANCELLING ORDERS

Can I amend my order?
To amend an order please contact the Catering Manager catering@ripedeli.co.nz / 09 360-6159.  

What is your cancellation policy?
Cancellations made 24-48 hours will incur no charge. Cancellations made within 24 hours will incur a charge of 30% of the total amount ordered. To cancel an order please contact the Catering Manager catering@ripedeli.co.nz / 09 360-6159.

OUR COOKBOOKS

How much is the delivery fee for the Ripe cookbooks?
New Zealand: Free delivery within New Zealand.

Australia: please order through Beatnik Publishing www.beatnikpublishing.co.nz. we have a lovely deal through Beatnik our publisher who will ship it to Australia for you.   

UK & Europe: Prestel UK is our distributor in the UK, please ask your local bookshop to contact them for a copy. Alternatively, place your order via www.amazon.co.uk

Worldwide www.amazon.com

 

RIPE LOCATIONS

Ripe Deli, Richmond Road - Our flagship store
172-174 Richmond Road, Grey Lynn, Auckland
Shop Hours
Monday - Thursday 7am - 7pm
Friday 7am - 3pm
Saturday 7am - 4pm
Sunday 8am - 3pm

Ripe Deli, The Goodside at Smales Farm 
72 Taharoto Road, Takapuna, Auckland 0622
Shop Hours
Monday - Thursday 7am - 7pm
Friday 7am - 4pm
Saturday, Sunday 8am - 3pm

Ripe Deli, Giltrap Prestige HQ 
119 Great North Road, Grey Lynn, Auckland
Shop Hours
Monday - Friday 8am - 3.30pm
Saturday - 9am - 1pm


 

 

Delivery Areas & Zones For Auckland
You are welcome to come and pick up any catering from our store in Grey Lynn anytime during our normal working hours.
Note there is a minimum spent of $50.00 on all catering orders that require delivery
We deliver form 7.30am until 2.30pm Monday to Friday
If you require catering delivered outside of our standard delivery times,
please contact Cher our catering manager to arrange a courier.
Please note we do not usually deliver on Saturday or Sunday but we can arrange a courier or driver at a higher cost, we recomend popping in to our store and picking your catering up if possible.